At Coolech, customer satisfaction is our top priority. We understand that sometimes customers may need to return a product.

Order Cancellation

· Orders can only be cancelled within 24 hours of order confirmation.

· After this time, cancellation requests will not be accepted.

· If your order has not yet shipped, please contact us and we may be able to cancel your order.

Product Replacement

· If you need to replace any products in your order, please contact our team within 48 hours of placing the order.

· Otherwise, the order will be shipped as originally placed.

Return and Refund Conditions

· Eligible Returns & Exchanges:

o If there is a problem with the product quality or it is damaged during transportation, we will offer free return and exchange services.

o If the return is due to the customer’s subjective desire (such as ordering the wrong size or product), we may not accept the return. If you insist on returning the item, you will need to pay for shipping.

· Partial Refund:

o We may offer a partial refund for returned items that are missing original parts, or we can resend the missing parts.

· Important Note:

o We do not accept returns or refunds for custom-made products unless it is due to a quality issue or damage during transportation.

Return Policy

· Our return and exchange policy is valid for 30 days from the date of receipt, as confirmed by your tracking number.

· If more than 30 days have passed since the delivery of your item, we cannot process a refund or exchange.

· To be eligible for a return or exchange, the item must be unused and in its original condition with original packaging.

· Please contact us within this time frame to initiate a return or exchange.

Returns Process

1. Read Our Return Policy: Determine whether your order qualifies for a refund or return.

2. Submit an Inquiry: Contact us at service@behomey.net with your reason for return.

3. Confirmation: We will confirm the refund amount based on your reason for return and the items in your order.

4. Return Address: We will provide the return address and shipment labeling instructions.

o Note: If you do not follow the provided return procedure, the warehouse will be unable to receive and process your return package, and we will be unable to issue a refund.

5. Ship the Item: Ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Include your order confirmation email in the returning package.

6. Notify Us: Email us to notify that you have sent your return and provide your tracking number if applicable.

7. Processing: We will process your return within 3-5 business days of receiving your returned items.

8. Return Address:

o If the package was shipped from our factory, return it to our factory.

o If the package was shipped from our warehouse, return it to our warehouse. We will provide the appropriate return address based on your order.

Customer Responsibility

· If the customer does not comply with the return policy, any potential risks and losses will be borne by the customer.

Refunds (if applicable)

· If approved, your refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds (if applicable)

· If you have not received your refund, please check your bank account and contact your credit card company and bank for further information.

· If you still have not received your refund, please contact us through our contact page.

Consumer Rights

· We are committed to upholding your consumer rights. If you have any concerns about our compliance, please don’t hesitate to contact us at service@behomey.net.

Terms of Warranty

Coolech - Terms of Warranty

Warranty Conditions

We extend this limited warranty to the original buyer (first retail purchaser) and guarantee that the product shall be free from manufacturer defects in workmanship and materials for 12 months from the date of purchase.

 

Conditions of Warranty Activation

The warranty registration card must be filled and received within 10 days of purchase.

The product must be operated in accordance with the user manual.

Covered Components

The company's liability under this warranty is limited to the motor, pump, louver motor, remote control (6 months), and PCB. Any part replaced by the company at its discretion will be a fully functional unit. This warranty applies only to defects that occur under normal operation and proper use.

 

Non-Covered Scenarios

Products not purchased from authorized distributors or retail stores.

Products altered or repaired by unauthorized personnel.

Products used in combination with substances or accessories not intended for the product.

Products operated with sub-standard or non-sine wave inverters.

Products where documentation of purchase is not available to verify the original purchase date.

Repair Timeframe

The company will make every effort to carry out repairs as quickly as possible, but there is no obligation to repair within a specified timeframe.

 

Warranty Period Termination

This warranty automatically expires 12 months from the date of purchase, regardless of whether the product was used during that period.

 

Non-Covered Components

Cooling pads, honeycomb pads, and outer plastic parts are not covered under this warranty. Charges will apply for the replacement of these parts, even if the product is within the warranty period.

 

Limited Liability

Coolech is not liable for any loss or damage to property, death, or injury resulting from fire, electrical faults, short-circuits, accidental handling, or natural disasters. The company’s liability is limited to the cost of spare parts.

 

Customer Obligations

The purchaser must retain the original purchase invoice as proof of the purchase date. The purchase invoice should be presented to the service technician during any service request.

 

Jurisdiction

Any disputes arising from this sale or transaction will be subject to the exclusive jurisdiction of courts/consumer forums in [city], India.

 

© 2025 Coolech. All rights reserved.

 

Contact us: [service@behomey.net] | Phone: [+1 833 303 0568]

About Us

Coolech Brand Story

At Coolech, we understand how essential a cool and comfortable environment is for every household, especially in India’s diverse climate, where the heat of summer can be particularly intense. That’s why our mission is to bring fresh air and unparalleled comfort to every home.

 

As a brand rooted in the Indian market, Coolech is dedicated to providing efficient and eco-friendly air cooling solutions. Our products not only focus on functionality but also embody aesthetic design, catering to the needs of the modern Indian household. Through advanced evaporative cooling technology and energy-efficient designs, we offer optimal cooling for your home while minimizing energy consumption, aligning with the ethos of sustainable living.

 

Indian families value harmony and togetherness, and our products are designed to help you enjoy quality time with loved ones in a cool, comfortable setting. Whether it’s a hot summer afternoon or a relaxing evening, our air coolers create a fresh and natural experience in your living space.

 

At Coolech, we recognize the unique needs of every household, which is why we offer a wide range of models and designs to ensure every family finds the perfect fit. Whether you’re cooling a spacious living room or creating a cozy, restful environment in your bedroom, the Coolech series provides effective solutions. We focus not only on product performance but also on delivering ease of use, ensuring durability and convenience for every customer.

 

Moreover, we uphold the Indian tradition of hospitality, offering thoughtful service at every stage—from ordering to after-sales care. Our goal is to ensure a delightful shopping experience for you.

 

Choosing Coolech is not just about selecting an air cooler; it’s about choosing a lifestyle where your family enjoys a fresh, comfortable, and vibrant environment. Let’s create a healthier, greener living space together for your home.

 

Support

Contact

Shipping & Delivery Policy

Special Notification

During the holiday season, we appreciate your understanding that orders may require an additional handling time (no more than 5 days). We apologize for any delays. Thank you for your understanding and support.

Total Delivery Time

Total Delivery Time = Handling Time + Shipping Time (+ any holidays)

Handling Time

· Handling Time: 1 – 2 days. This is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Shipping Time

· Shipping Time: Refers to the duration from when the seller hands the order over to the carrier until its delivery to the customer’s address. We offer two shipping options:

o Standard Shipping: Delivery in 2-5 days for any order, free of charge.

Note: Shipping time is estimated and commences from the date of shipping, rather than the date of the order. Delivery can take longer than expected due to an invalid address, customs clearance procedures, or other causes.

Contact Info

· Email: service@behomey.net

· Online Service Time: Monday – Friday 9:00 AM - 12:00 PM, 1:00 PM – 6:00 PM, GMT;

 

 

 

Terms of Use

Coolech - Terms of Use

Terms of Use

This website is operated by Coolech. Coolech offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the website.

 

Online Store Terms

Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents.

 

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

 

Accuracy, Completeness, and Timeliness of Information

We endeavor to be as accurate as possible when describing products on our website. However, we do not warrant that the product descriptions, colors, information, or other content available on the website are accurate, complete, reliable, current, or error-free.

 

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

 

Products or Services

Certain products or services may be available exclusively online through the website and may have limited quantities. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

 

Prohibited Uses

You are prohibited from using the Website for unlawful purposes, to violate any laws, to infringe upon our intellectual property rights, or to harass or discriminate based on any grounds.

 

Limitation of Liability

To the fullest extent permitted by law, Coolech shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or products sold therein.

 

Contact Us

If you have any questions about these Terms of Use, please contact us:

 

Email: [service@Coolech.net]

Phone: [+1 833 303 0568]

Hours: Monday-Saturday, 10:00 AM – 07:00 PM

© 2025 Coolech. All rights reserved.